We have a 30-day return policy, which means you have 14 days after receiving your item to request a return. If approved, you will receive your refund within 14 days.

To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. Return postage is at your own cost. Once your return is received and inspected, we will contact you to confirm this and will process your refund back to your original method of payment within 14 working days.

To start a return, you can contact us at hello@artbanx.co.uk. Please note that returns will need to be sent to the following address: Artbanx, Unit 2 Hawley Lane, Farnborough, GU14 8JE

You can always contact us for any return questions at hello@artbanx.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@artbanx.co.uk.